Very well presented and encouraged an objective and mature look at managing complaints
excellent
Very informative
Congratulations to the speaker that he had the courage to share his personal experience with the GDC complaint
very informative advice to resolve complaints
Very well structured and presented.
Very detailed and explicit.
Great to see to procedure and time frame for responding to complaints
loved that the presenter threw in scenarios throughout the activity.
i have learnt a lot in regards to handling complaints.
informative
useful course to run the practice or business smoothly.
Very informative
Very informative. Sometimes we can forget the basics when dealing with difficult patients. As mentioned in the video, sorry goes a long way
Very informative
I liked the vulnerability of the speaker and his use of many examples to drive home his points
excellent
Very informative .
Great presentation, useful tips.
An excellent presentation by George. Concise, clear and good examples. Useful to allow personal reflection throughout on any complaint handling.
valuable advice